Group Director of Customer Services – Watford Community Housing

Group Director of Customer Services

Salary package worth: £130,000

As an integral part of the executive team, you will bring the passion and energy required to continually evolve our customer offer and work with partners to positively impact on ‘place’ in its widest sense. At the heart of your professional offer will be a track record of transforming customer experience, designing services around customer need, and ensuring sustained quality is built into an efficient system of delivery. Whilst property and housing management sit at the core of your directorate, the resources that you will lead embrace so much more, requiring a strategic mind and pragmatic instinct.

For more information please view the Candidate Pack below:

Group Director of Customer Services Candidate Pack

Complete the Equal Opportunities Monitoring Form:


Complete the Personal Declaration Form:


How to Apply:

Please follow the instructions in the recruitment pack carefully.

Submit your CVDeclaration Form and Equal Opportunities Form to RECRUITMENT@DISTINCTIVEPEOPLE.CO.UK

Submit your video responses to the following 3 questions via the Willo video link:

  1. Why does a ‘Community Gateway’ attract you ?
  2. What has been your greatest achievement in transforming the customer experience ?
  3. What value added skills do you offer in respect of this role ?

Key Dates:

Closing Date: 9am on Monday 29th November 2021

First Stage Interview: Monday 6th December 2021

Final Stage Interview: Afternoon of Tuesday 14th December and Wednesday 15th December (you will be required on both days)

For further information, or to have a confidential conversation to learn more about the role, please contact Mark Glinwood on 07944-411484

Willo Support:
If you encounter any issues whilst completing your video interview, please email Willo Support who will be able to assist you:


Back to Vacancies
Customer is what Watford Community Housing is all about.