Location: West Midlands
£4,750 per annum
Citizen Housing is seeking Customer Assurance Committee Members to help ensure customer voices are heard at the highest level and that customer experience remains at the heart of its services and decision-making.
The Customer Assurance Committee has a direct relationship with Citizen’s Board, sharing customer views, experiences and priorities and providing an important customer perspective before key decisions are made.
We are keen to hear from applicants living in a Citizen home, whether you rent from us, are a shared owner with us or a leaseholder of ours who is willing to share and use their lived experience to assist in developing our services. It would be advantageous, but not essential for applicants to have an understanding the regulations impacting on our services for customers.
We want our Customer Assurance Committee to be representative of the communities we work in so that we can make decisions which reflect the challenges people in our communities face every day.
If you would like to have an informal chat about the role or want more information, please contact Scott Worth, Director of Customer Experience, on 07581 054000.
Click below to view the Candidate Pack:
Citizen – Customer Assurance Committee Members Candidate Pack
DP Personal Declaration Form Non-Executive Director
Closing Date: Wednesday 21st October 2026
First Stage Interviews (MS Teams): Tuesday 3rd November 2026
Final Stage Interviews (in-person): Tuesday 17th November 2026
Data Protection Statement:
We treat personal data collected for reviewing equality of opportunity in recruitment and selection in accordance with our Data Protection Policy. Information about how your data is used and the basis for processing is provided in our Privacy Policy. All policies comply with the UK GDPR, EU GDPR and Data Protection Act 2018.
Willo Support: If you encounter any issues whilst completing your video interview, please email Willo Support who will be able to assist you: [email protected]
